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Access to and use of this website is subject to our Terms & Conditions, Cookie Policy & Privacy Policy
© mySupermarket Limited, 2005-2017. All rights reserved.

Privacy Policy

Please note that any words which are capitalised have the same meaning as in the Terms and Conditions for use of the Systems and the mySupermarket Smart Assistant Services and the mySupermarket Business Solution Services.


A. Introduction

We are mySupermarket Limited, Company No 5920495 registered in England with our registered office at Lower Ground Floor, 1 Great Cumberland Place, London, W1H 7AP, England (and we refer to ourselves as "mySupermarket", “we” or “us” or “our” in this document).


We are committed to protecting your privacy.   We ask that you please read the following carefully to understand our views and practices regarding your personal data and how we, as data controller of your personal data, will treat it.


We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and other applicable data protection laws in the UK).


In this Privacy Policy, references to "Organisation" mean the organisation that you represent or act on behalf of or through. 


B. The Information We Collect

Data we collect from you directly

When you register we will ask for the following information: your name, your job title, phone number, email address, password and IP address.   We may also ask you to provide certain other personal details such as the name of your Organisation, your street address or where you heard about us.


If you or your Organisation enter into an SOF for Services, we will collect additional information about the Organisation, including contact details, street address and payment details. Depending on the SOF terms, we may also collect the names, email addresses, phone numbers and passwords of other individuals who are to be Users and who are to have access to the Systems, the Online Service or who are to otherwise receive Data/Reports as part of the SOF.


If you are accessing the Online Service or Systems as a User who has been included or who has been otherwise been given access as part of a SOF, in addition to your name, email address and password, we will collect your IP address and we may ask you to provide certain additional information, such as your job title or phone number. 


If you are receiving Data/Reports through the Metrico Smart Reports service, we may ask you to provide certain information, such as your name, email address, phone number and  job title and we may collect other information, such as your IP address.


Please note that you must only submit to mySupermarket or to the Systems information which is accurate and not misleading and you must keep it up to date and inform us any of changes. This is essential to enable us to comply with our duty to maintain accurate data. In addition, by submitting information in respect of your Organisation, you are confirming that you have been authorised by your Organisation to do so and have full authority and consent from your Organisation to supply us with that data.



Data we collect from your use of the Online Service and the Systems

As you use the Online Service and the Systems, we collect data about your activity.  This includes things like:


  • Information on how you use the Online Service and the Systems, such as information on brands or categories viewed, reports requested, and other details about how you have used the Online Service and the Systems.

  • Your communications with mySupermarket and contacts with customer support.

  • Other information related to your activity, such as which site referred you to us.


Data we collect from other sources

We may receive information about you or your Organisation from third party sources, such as data aggregators and from third parties to whom you have given permission to share your information. 


Sensitive Personal Data

Sensitive personal data is defined by the Data Protection Act and includes details such as information related to your health, sexual orientation, religion, race or ethnic origin. For the most part, we will not need any Sensitive Personal Data in order to provide our services and we will not request it. However, we may be able to assume sensitive personal data about you from the information you provide. By letting us have any sensitive personal data, you expressly consent to us using and telling others about any of your sensitive personal data so we can provide you with the goods or services requested by you and engage in commercial activities in the way set out in this Privacy Policy.


C.  How We Use the Information We Collect


We use the personal data we collect to provide the Services, to improve the Services (including the Online Service) and the Systems and for commercial purposes. 


Use of Information to Provide the Online Service

Certain information is required in order for the Online Service, or certain features of the Online Service and the Metrico Smart Reports Service, to operate.


Here are some specific examples of information used to provide the Online Service.


  • Your email address and password allows us to recognise you when you return so that we can provide you with a faster service and a personal user account.  

  • We use your IP address to prevent any spam, fraud or abuse of our site.

  • We may send Data/Reports to your email or to your phone, all as specified in an SOF


Use of Information to Customise and Improve the mySupermarket Experience 

Paying attention to how you use the Online Service and the Systems help us to develop improvements to them.  We collect and track individual and aggregate information about how users use the Online Service, the Systems.  We use this information for the personalisation or general improvement of the Services, but also for the purpose of business research.  You can see more about aggregate information below.


If you have been referred to us by a third-party website, we may keep a record of the website that referred you so that we may work out which websites refer more or less users to us. We may also have referral arrangements with certain third-party websites and referrers and we may use this data to fulfil obligations that we may have to these third-party websites or referrers.



Use of Information for Commercial Purposes

mySupermarket offers free and paid services.  The information we collect about you and your Organisation is used for sales and marketing purposes. 


For example, this may include:


  • We may use your contact information in order to contact you for sales purposes, such as to offer you Services or other extra services which we think might interest you. This may also include market research.  You can see more about use of your email address in the next section.

  • We may use information we collect about your Organisation to determine who the main contact is in your Organisation and their position there.

  • We use information we collect about you and your Organisation in order to suggest the right Services for you or your Organisation, to arrange orders of the Metrico Smart Assistant Services or mySupermarket Business Solutions Services and to put into place invoicing arrangements.

  • We collect and may display or use for the purposes of marketing and advertising the Services or ourselves, any testimonials you or your Organisation provide us with about the Systems, the Online Service, any other Services or ourselves - and we may append to the testimonial your name, your Organisation and general geographic location (e.g. City or locale).


Use of Your Email Address and Phone Number

We use your email address to communicate with you.  Some of these are service emails or messages and are so we can communicate with you about updates to the Services or the Systems, your activity on Online Service or Systems or other communications related to your use of the Services.  For instance, we may send you service emails:


  • To provide support and respond to any queries you may have about the Online Service or any of the Services;

  • After registration for the Online Service, confirming your registration details or to let you know more about the Online Service;

  • After registration for the Metrico Smart Reports, confirming your registration details (such as Data/Reports to be provided).

  • To provide you with details of changes to the Metrico Services, such as the addition of new features.

  • To send you information which you have asked for; or

  • For invoicing or collection purposes.


In addition, from time to time we may email you sales or marketing emails with additional information about mySupermarket, our promotions, subscription options, further events, newsletters and news or promotions related to other companies within mySupermarket’s group.  These may be marketing for mySupermarket Metrico Services or mySupermarket Business Solutions Services itself or on behalf of third parties. We may also contact you for market research purposes, either for commercial purposes or so we can get feedback about the Services or the Systems.


Your acceptance of the mySupermarket Terms and Conditions means that you are giving us consent to send you these emails. However, you can easily opt out of receiving marketing emails by clicking "unsubscribe" in the relevant email.  Even if you opt out, we will still send you service emails about the Systems itself, your account, your SOF and your activities in respect of the Services.


Aggregate Information

Aggregate information is data we collect about a group or category of products, services or users, from which individual user identities have been removed and from which it is not possible to work out individual customer identities.  In other words, information about how you use a service may be collected and combined with information about how others use the same service, but all such information will be anonymised and no identifying information will be included in the resulting data.


Aggregate data helps us to understand trends and customer needs so that new products and services can be considered and so that existing products and services can be tailored to customer desires. We use and disclose anonymised aggregate information to provide other products and services, as well for the purposes of evaluating and improving our existing products and services. We also sell such aggregate information, both via the Website and through other channels. 


D. Security Measures


All of the information we collect about you is stored on our secure servers and will be held securely in accordance with our internal security policy and the law. For example, we use secure encryption to hold passwords.   


We may send your information internationally including to countries outside the European Economic Area.  While we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, some places outside of the EEA may not have adequate data protection laws at all or may offer differing levels of protection of personal information which are not as high as in the UK. By submitting your data to us, you acknowledge that provided we have used your data in the ways set out in this Privacy Policy, we cannot be held responsible for any use of your data by third parties who receive and process your data. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Systems; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


E.  Technology


mySupermarket and its partners and service providers use cookies to provide the Online Service, to customise and improve your mySupermarket experience and for  commercial  purposes.  You can find more information on the cookies used by mySupermarket, our partners, service providers and other third parties as well as how to manage your cookie choices in our Cookie Policy.  


E.  Data Sharing


There are a number of instances in which mySupermarket may share your personal information.  This may be in order to allow us to operate the Systems, for corporate or statutory purposes or as part of a partnership with a third party.  All recipients of your personal data are required to treat it in accordance with the Data Protection Act 1998 and other applicable data protection laws in the UK and this Privacy Policy.


Operating Purposes

  • We may share your personal information to any member of our group of companies, which means any subsidiaries of mySupermarket Limited, or its ultimate holding company and its subsidiaries.

  • At times we work with other companies who help us to provide the Services to you or provide other support services pertaining to the operation of the Online Service or Systems or pertaining to the provision of other Services. These companies receive only the personal information required in order to provide services, and are not allowed to use that information for anything aside from providing the services. 

  • We reserve the right to investigate suspected violations of the Terms & Conditions of the Services or illegal, fraudulent or inappropriate behaviour on the Online Service or Systems; and to engage in activities needed to protect the rights, property, or safety of ourselves, of our users, or of others.  To that end, and to the extent necessary to achieve the forgoing, we may exchange information with other companies and organisations, including but not limited to our affiliates and partners and law enforcement agencies.


Corporate and Statutory Purposes

  • We may transfer our databases containing your personal information if we sell our business or part of it and engage in another similar corporate transaction.  

  • We will share personal information where we are required to share your personal data in order to comply with any legal obligation.


Third Party Partnerships

We may share your personal information with other third parties with whom we have a partnership. 



F.  Obtaining Your Personal Information


You can request a copy of the personal information that we hold about you.  Please note that we will need to see proof of identity before processing your request and that there may be an administrative fee (not exceeding the maximum permitted by law) for this. If you find any inaccuracies we will delete or correct them promptly. 


Please direct your inquiries to:

mySupermarket Inquiries

Lower Ground Floor,

1 Great Cumberland Place, London



G. This Privacy Policy

Please note that this Privacy Policy forms part of the Terms & Conditions for use of the Systems, the mySupermarket Smart Assistant Services and the mySupermarket Business Solution Services and forms part of the Agreement between you and us. The terms defined in those Terms & Conditions are used in the same way in this Privacy Policy. Updates to this Privacy Policy are dealt with in the same way as in those Terms & Conditions. 

H. Questions or Comments?

If you have any further questions about our Privacy Policy, please refer to our Terms & Conditions or contact Insights@mysupermarket.co.uk or at 020 7258 7487. (We're located at Lower Ground Floor, 1 Great Cumberland Place, London, W1H 7AP.)